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Reviews that sell and show up on Google.
Collect, moderate with AI and display purchase-verified reviews, with customer photos and videos, questions and answers and rich snippets that Google can index.
Reviews are the most underused marketing asset in e-commerce. Each one is social proof, organic content and a signal to Google, and CCX Reviews turns all of that into an automatic process.
From purchase to Google, with no manual work
We connect the e-commerce store, invite by email and WhatsApp, collect the review with photo and video, moderate with AI, display it in the store and prepare the stars for search, in a single pipeline.
- Order deliveredE-commerce webhook
- Email invitationSmart cadence
- WhatsApp and SMSInvitation on mobile
- Multimedia captureText, photo and video
- AI moderationSoros: fraud and relevance
- Store displayWidget on the PDP and PLP
- ReportsNPS, CSAT and sentiment
- Stars on GoogleJSON-LD with rich snippets
- Team alertsSlack, Teams and email
Whether stars appear in search results depends on Google's own criteria.
Everything a reviews operation needs
Multichannel collection, AI curation, business dashboards and native integrations, in line with the LGPD.
Verified reviews
Only buyers can leave a review. Filters by rating, media, most recent and most helpful, all native.
Stars on Google
Automatic JSON-LD with Product, AggregateRating and Review, generated at server render time.
Customer photos and videos
Direct upload from mobile, automatic compression and AI visual moderation before publishing.
Questions and answers
Q&A center with email notifications. Answers become rich FAQ content for SEO.
Automatic or manual replies
Pre-approved or AI-suggested replies, with tone, language and personalization level set per store.
Granular approval
Edit, approve, hide or flag as suspicious, with audit history and team workflows.
Geolocation
Reviews by city, state or country, for local marketing and logistics hub planning.
Custom reports
NPS, CSAT, sentiment, trends by SKU, CSV and PDF export, and alerts.
Bulk import
Reviews from spreadsheets, legacy CSV files or another platform, with no history loss.
Collection, moderation, display and analysis in one product
An end-to-end platform, from the post-delivery invitation to the alert in the team's channel.
What changes with CCX Reviews
Reviews stop being a plugin and become part of the operation: collection, moderation, catalog and marketing in the same flow.
WhatsApp invitations, not just email
Collection reaches customers on the channel they actually open, with replies in text, photo or video from their phone.
AI moderation, not a manual queue
Soros analyzes every review instantly and only sends ambiguous cases to human review.
From feedback to catalog
A recurring complaint becomes a variant or a new SKU, without leaving the platform.
Reviews become creative
Photos and testimonials become carousels in the store, Instagram posts and Meta Ads creatives.
Switch without losing history
Migrating from another reviews platform brings the full history along.
CCX squad on implementation
Enterprise integration done by the CCX team, not through support tickets, with training for customer service and marketing.
Connects to your stack
E-commerce, CRM, marketing, messaging, BI and paid media, via REST APIs, webhooks and a ready-made SDK.
Soros AI included in every plan
Every plan includes JSON-LD for Google stars, AI moderation, LGPD compliance and human support.
Starter
For stores starting to structure verified reviews.
- Up to 5,000 verified reviews/month
- Email and on-site widget collection
- JSON-LD Product and AggregateRating
- Soros AI moderation (automatic curation)
- 1 brand / 1 storefront
- Email support
- Basic dashboards (NPS, CSAT, volume)
Business Most popular
For e-commerce businesses with volume and multiple channels.
- Up to 50,000 verified reviews/month
- Multichannel collection (email, WhatsApp, SMS, widget)
- Photos and videos with AI visual moderation
- Native questions and answers and a response center
- Geolocation and reports by state
- Up to 3 brands / storefronts
- Instagram carousels and customer content for Meta Ads
- Priority support
Enterprise CCX squad
Enterprise operations with a CCX squad and their own contract terms.
- Unlimited reviews
- Dedicated CCX squad for implementation and evolution
- Native VTEX, Shopify, Salesforce and SAP integration
- Assisted migration from another reviews platform
- SSO, SCIM, audit log and full export
- Continuous monitoring
- DPA and LGPD and GDPR addendums
- Account manager and quarterly roadmap reviews
High volume? For operations above 500,000 reviews per month or with multiple brands, CCX builds a tailored plan with a dedicated squad. Request an enterprise proposal.
Get a personalized demo of your funnel
It takes less than a minute. The CCX team comes back with the platform running in your segment, a migration plan and an implementation proposal.
- A demo with data from your segment.
- A migration plan that keeps your review history.
- An implementation proposal with the CCX squad.
Your data stays with CCX. We don't sell or share contacts, and an NDA is available on request.
Frequently asked questions about product reviews
How do I get review stars on Google?
CCX Reviews automatically generates JSON-LD with the Product, AggregateRating and Review schemas, injected at server render time, with no plugin. Each review carries author, date, rating and text, and Google may show stars, review count and average rating in search results.
How long does implementation take?
On VTEX, Shopify or WooCommerce, with a native connector, it usually takes 1 to 2 days with the CCX squad. On SAP Commerce Cloud, Salesforce or a proprietary platform, 1 to 2 weeks, with integration via API or MuleSoft.
Can I migrate from another reviews platform?
Yes. We import reviews from another platform, a spreadsheet or a legacy CSV file, keeping the history.
Does the Soros AI work in Portuguese?
Yes, in Brazilian Portuguese and in Spanish. It recognizes slang, irony, fraud and sentiment, and each store sets its tone of voice, banned vocabulary and moderation level.
Can I collect reviews via WhatsApp?
Yes, natively. After delivery confirmation, the invitation goes out through the WhatsApp Business API with a button to reply in text, photo or video, integrated with CCX Messages or WhatsApp Cloud.
How does the platform prevent fake reviews?
Only buyers can leave a review. On top of that, there is device fingerprinting, AI that detects fraud and bot patterns, and optional human moderation for ambiguous cases.
Which reports are included?
NPS, CSAT and CES by store, brand and SKU, trends over time, topics and sentiment, reviewer groups, alerts for rating drops and complaint spikes, and CSV and PDF export. Integrates with Slack, Teams and Power BI.
How much does it cost?
Starter, R$ 299/month, up to 5,000 reviews; Business, R$ 499/month, up to 50,000 reviews with WhatsApp and media; Enterprise, from R$ 699/month, with unlimited reviews and a CCX squad. Soros AI is included in every plan.
Does the platform comply with the LGPD?
Yes. The pipeline has encryption in transit and at rest, granular consent, right to erasure via API, anonymization of sensitive data and a full audit log.
See CCX Reviews in action.
Thirty minutes with a CCX engineer, at no cost, to see the platform running at a customer in your segment and go over your review funnel.